Shipping & Returns

The short version: we send orders quickly, members get free standard shipping, and if something arrives damaged or wrong we will put it right. Sealed items can come back within 30 days; opened supplements cannot, for the reason explained below.

Where we ship

We ship within the United States only. We do not ship internationally, and we cannot deliver to an address outside the US even if checkout accepts it — if that happens we will contact you and refund the order.

How long it takes

Orders are packed within 1–2 business days of being placed, excluding weekends and holidays. Delivery then depends on the service chosen at checkout: we ship by USPS, and delivery usually takes a further 2–5 business days depending on the service selected and your distance from California.

You will get a confirmation email when you order and a tracking number when it ships. Delivery estimates are estimates, not guarantees — once a parcel is with the carrier, its progress is in their hands.

What shipping costs

• Members get free standard shipping. It is included with every membership tier, from $20 a month, while the membership is active. Express is $15 for members too. It starts with your first order after you join: the order that buys the membership itself is charged shipping at the normal rate. If you are joining and buying supplements at the same time, join first and order the supplements separately a few minutes later.
• Everyone else: $8 standard or $15 express.
• Lab test kits ship free, standard or express, whoever orders them. They cannot be shipped to New York, New Jersey or Rhode Island, where clinical lab tests must be ordered by a licensed healthcare provider; checkout will not offer delivery there.
• Shipping costs are shown at checkout before you pay.

If something is wrong with your order

This is the part we want you to read. If an item arrives damaged, if we sent the wrong thing, if something is missing, or if a product is past or close to its expiry date on arrival, email team@towerofwellness.com within 14 days of delivery with your order number and a photograph.

We will replace it or refund it, whichever you prefer, and we will cover the postage. You will not need to return a damaged consumable — please dispose of it safely.

Returning something you changed your mind about

Sealed, unopened products in their original packaging can be returned within 30 days of delivery.

Opened supplements cannot be returned. This is not us being difficult: a consumable that has left our control and had its seal broken cannot be verified, cannot be resold, and cannot safely be given to anyone else. Every reputable supplement seller works this way, and it exists to protect the person who gets the next bottle.

We also cannot accept returns of anything that has been used, is missing its packaging or safety seal, or was marked final sale.

On a change-of-mind return you pay the return postage, and a restocking fee of 20% of the item price is deducted from your refund. Neither applies when the fault was ours — if an item arrived damaged, wrong or missing, we cover the postage and refund in full.

How to start a return

• Email team@towerofwellness.com with your order number and what you would like to send back. Please do not ship anything before you hear from us.
• We will confirm the return and give you the address: Tower of Wellness, 5737 Kanan Rd #850, Agoura Hills, CA 91301, USA. Please do not send anything back before you have heard from us, as we cannot match an unannounced parcel to your order.
• Pack it so it survives the trip, and keep your tracking number — we can only refund what reaches us.

Refunds

Once your return arrives and we have checked it, we refund to the original payment method within 5–10 business days. How quickly it appears after that is up to your bank. Original shipping costs are not refunded on a change-of-mind return; they are refunded in full when the fault was ours.

Memberships, assessments and other digital items

Membership and the Functional Assessment are delivered digitally and are not returnable in the ordinary sense. Instead:

• You can cancel membership at any time, which stops the next renewal. Your access continues to the end of the period you have already paid for.
• We do not generally refund part-used membership periods, but if you were charged in error, charged after cancelling, or could not access what you paid for, email us and we will fix it.
• A standalone Functional Assessment is refundable until you begin it.

Full membership terms are in our Terms of Service.

Your legal rights

Nothing in this policy takes away rights you have under consumer law, including any right to a remedy for goods that are faulty, unsafe, or not as described.

Contact

Anything at all about an order: team@towerofwellness.com. A real person reads it.